After-sales service
Techno Express provides B2B after-sales service. Manufacturers can choose the following growth strategies:
- Retention of full product turnaround cycle (retention of the manufacturer's service unit).
- Focus on core manufacturing process (spin-off of most support and service units). Outsourcing of service problems.
Under the first scenario, our service technicians are on the manufacturer's staff and have to be provided with workspace, paid wages, etc.
Under the second scenario, the manufacturer focuses on core production, with after-sales service farmed out a third-party provider. This strategy has a number of obvious advantages.
Tangible advantages:
Financial
- Cost-cutting (in repairs, staffing, stocking)
- Release of funds invested in non-core assets and stocks
- Identification of hidden costs
Shop-floor
- Improved performance
- Fewer rejects caused by faulty equipment
- Better response time
- Buffer stock availability
Staffing
- Downsizing
- Better staff qualifications
- Staff motivation systems
Market
- Improving of investment prospects of your businesses
Intangible advantages
- Guaranteed fail-safe equipment operation
- Focus on core business
- Transparent cost management
- Better quality of service
- Lower risks of investment in non-core assets
- Common goals of Customer and Contractor
